Amerisure and agency, Brady Chapman Holland & Associates, Inc. Celebrate 30 Years Together
While many commercial insurance carriers rely on agencies to bring their products to potential policyholders, Amerisure has prioritized the relationships between our company and our partner agencies – specifically between the individuals on both sides. Since the Partners For Success® program began in 1997, Amerisure has realized the success that can grow from developing and nurturing these relationships. Our agency partnerships depend on people connecting, communicating, solving problems together, and creating unique – at times complex – insurance solutions for businesses. No two policyholders are alike, neither are our partnerships, and many truly stand the test of time.
Houston-based Brady Chapman Holland & Associates, Inc. (BCH) is an independently owned risk management and insurance agency that was founded in 1983 by Timothy J. Brady, Ed Chapman, and Lonnie Holland. What started with fewer than 10 employees has grown to become one of the region’s largest privately held agencies. From recessions and the pandemic to industry challenges, Amerisure and BCH have navigated their way through the construction industry and insurance world since 1994, and now celebrate a milestone 30-year anniversary of their partnership together.
“Amerisure has consistently proven that they value partnership over the long haul,” said Jeff Brady, son of the late Timothy J. Brady, who served as the company’s Chairman Emeritus until his passing earlier this year. Timothy inspired his son to join the business, and Jeff presently serves as Chairman and CEO.
“Amerisure views us as their customer. We’ve got a relationship with their entire leadership team, from the region to the headquarters, including, Greg Crabb [Amerisure’s President & CEO], and we value that. Regardless of what changes have taken place or what faces have changed, it always comes back to that core belief – that partnerships are the key to business success, and strong relationships within those partnerships make all the difference.”
Jeff’s son, Tim Brady, has been with the business for 16 years and now serves as President. His career journey was shaped by the BCH-Amerisure relationship. “I interned with Amerisure in St. Louis between my junior and senior year of college and then worked at Amerisure for 15 months,” said Brady.
“They built an Associates program for future agency leaders. I rotated through several roles, most notably Risk Management, Underwriting, and Claims. The idea was that I would leave Amerisure, come to the agency, and work with Amerisure from there – which is exactly what happened. It was a perfect avenue for me to learn about each major division of the company and gain the ability to talk to customers about what an underwriter is for, what a loss control person is for, et cetera. The experience was invaluable, and I still have great friends from that time.”
These types of investments and commitments to partnership have made for lasting success, through what can sometimes be intense moments in the world of insurance. “One of the highlights of us delivering on partnership was a severe employee accident at a client business and the response by an Amerisure Risk Management Consultant,” said Jeff Brady.
“We had a severe client accident and Amerisure was on site in less than an hour. The policyholder, our client, was just amazed. It was the power of partnership literally happening. Amerisure had already met and engaged with our client when the accident happened. I immediately contacted Amerisure Claims and kept in touch, as they volunteered to go straight to the accident site. That’s the level of support we receive and why we’ve been together this long – Amerisure is aligned with our standard of an elevated and personal touch that our clients need, and they respond as such.”
Amerisure’s Vice President of Partnerships, Dan Johnson, has known the BCH team for nearly the entire term of the partnership. “BCH is a prime example of the success of the Partners For Success® program, their contributions to partnership and providing exceptional service to their accounts. They’ve always been a strong contributor at meetings that we host as well. Jeff and his team give us meaningful, valuable feedback to serve their accounts better, and we listen.”
Amerisure has endeavored to improve product offerings and forms based on feedback.
“There have been multiple examples of us needing a product improvement, and Amerisure figured out a way to do it,” said Jeff Brady. “In the construction insurance world, such as with general liability, there are some common needs among contractors, and I remember a time that we realized they needed to be embedded in the policy, so we worked together. That was a collaborative effort for Amerisure to engage with us and utilize our input – because it was needed for our clients. In helping build out policy language, we worked together. That’s the kind of thing that puts Amerisure above in the industry. We tell a client ‘You ought to be with Amerisure because they understand your business and your needs’. That is very powerful.”
Amerisure Regional Vice President, Kendall Clavin, has been working with BCH for the last five years and seen the success through the mutual dedication to partnership: “When I think about Amerisure and our great distribution strategy, I think of powerful partnerships and mutual success. Few relationships follow this more truly than the BCH and Amerisure relationship. BCH has built a very loyal client base through strong relationships, commitment to consistency, and generating great results together. To do this for 30 years is truly amazing, and I look forward to the strong partnership continuing for many years to come.”
A key to any successful business is working with the right people, both inside and outside the organization, and cultivating relationships that can weather the inevitable obstacles through any company’s journey. Amerisure is proud to have agency partnerships through which there is an alignment on the mission to protect businesses and keep workers safe as well as provide best-in-class service.
To learn more about Brady, Chapman, Holland & Associates, Inc., go to bch-insurance.com. For more information on Amerisure and our partnership model, visit Amerisure.com/Agents.
